Payment

- What methods of payment do you accept?

I can accept card payments for UK and international customers through Stripe. Payments can be made through paypal on request. UK residents can pay with a cheque if necessary - please get in touch for details.

Shipping

- How much is the postage/shipping to my country?
The cost will depend on the weight of the item(s) you are buying. A price can be given on request if buying multiple items.

- How will you send my order?

All orders are securely packaged against the elements and potential damage. In the UK items will be sent either with royal mail or My Hermes depending on the size, international orders will be sent via Royal Mail Standard International Small Parcels service.


- How long will it take for my order to arrive?

Please bear in mind that your order is being sent from the United Kingdom.

Items cannot be shipped until your payment has cleared, please be aware of this if your order has any time constraints. Payments made through Stripe take 7 days to clear.

 Your items will usually be dispatched within 3 working days of receiving your cleared payment. If for any reason there is likely to be a delay I will contact you as soon as I can to advise you on the delay.

Within the UK you should expect to receive your items within 5 working days. 

International customers should receive their orders within 9-21 working days.



Delivery times may vary depending on the efficiency of your country's postal service, extreme weather conditions, natural disasters and whether your location is urban/rural - so please be patient.

As I live in a rural location extreme weather conditions can upon occasion cause short delays.



All delivery times are approximate.

Handling, Storage and Display of Drawings

Please note that the majority of my work is made with salvaged materials which may include age related discolouration, surface wear, stains, tears and scribbles all of which will be visible in the image of the item and/or mentioned in the description.

The work is often very delicate due to the nature of the materials involved and it is advised to keep the work in the cello bag supported by cardboard until it can be suitably framed.

Touching the surface of any piece is not advised.

It is recommended that all pieces should be professionally framed behind UV reflective glass where possible, hung out of direct sunlight, displayed in a location out of direct sunlight and away from damp or extremely drying conditions.

Refunds and Returns (Drawings)

A return/refund will not be granted on any drawing should the handling, storage and display factors above not be taken into consideration when you are in possession of a piece and a piece becomes damaged.

Your items must be returned in optimum re-saleable condition and must not have been removed from the cellophane packaging. If your returned item is not in its original condition your refund will be refused.

If you are unhappy with any other item please get in touch within 30 days to discuss a return.

Refunds are not offered after the 30 day period has passed.

Return postage will not be paid for.

When returning an item proof of postage must be obtained.

Any damages incurred in transit must be reported within 30 days of receipt.

I cannot take responsibility for any items delayed, lost or damaged due to force majeure.

Contact

For any further help or details please contact info@oliviajeffries.co.uk